Privacy Policy

Last updated: 12 June 2026

This Privacy Policy explains how Bice Energy Limited ("Bice Energy", "we", "us" or "our") collects, uses, shares and protects your personal information when you visit our website, contact us, or use our services. We are committed to protecting your privacy and handling your data transparently.

1. Who we are

Bice Energy Limited is a company registered in the United Kingdom (company number 14635374), with its registered office at Avocet Way, Finberry, Ashford, Kent, TN25 7FR, United Kingdom. For data-protection purposes, we are the "data controller" of your personal information.

2. The information we collect

We may collect and process the following:

• Information you give us — such as your name, email address, phone number, location, organisation, role and the contents of your enquiry, when you complete a form, request a demo, apply for service, or contact us.
• Service and account information — if you become a customer, information needed to provide and manage your power service, including site details and metering and payment data.
• Information collected automatically — such as your IP address, device and browser type, and how you use our website, collected through cookies and similar technologies.

3. How we use your information and our lawful bases

We use your information to respond to enquiries, provide and manage our services, process payments, improve our website and services, send relevant communications, and meet legal obligations. We rely on the following lawful bases under UK data-protection law:

• Consent — for example, where you opt in to marketing or non-essential cookies.
• Contract — to take steps at your request and to provide services you have asked for.
• Legitimate interests — to operate, secure and improve our business and website, where your rights do not override those interests.
• Legal obligation — to comply with applicable laws and regulations.

4. Cookies

Our website uses essential cookies to function, and may use analytics or similar technologies to understand how the site is used. You can accept or reject non-essential cookies through the banner shown on your first visit, and you can manage cookies through your browser settings at any time.

5. How we share your information

We do not sell your personal information. We may share it with:

• Service providers (processors) acting on our behalf — for example, our website host, email provider and customer-relationship-management platform — who process data only on our instructions.
• Professional advisers, regulators and authorities where required by law.
• A buyer or successor in the event of a sale, merger or reorganisation of our business.

6. International transfers

As a business operating across multiple markets, your information may be transferred to and processed in countries outside your own. Where we transfer personal data internationally, we put appropriate safeguards in place (such as standard contractual clauses or equivalent measures) to protect it in line with applicable law.

7. How long we keep your information

We keep your personal information only for as long as necessary for the purposes set out in this policy, to meet legal, accounting or reporting requirements, or to resolve disputes. When no longer needed, it is securely deleted or anonymised.

8. Your rights

Subject to applicable law, you have the right to access, correct, delete or restrict the use of your personal information, to object to certain processing, to data portability, and to withdraw consent at any time. You also have the right to lodge a complaint with a supervisory authority — in the UK, the Information Commissioner's Office (ico.org.uk). To exercise any right, contact us at info@biceenergy.com.

9. Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, but we work to protect your data and to respond appropriately to any incident.

10. Children

Our website and services are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date revised accordingly.

12. Contact us

For any questions about this policy or how we handle your information, contact us at info@biceenergy.com or by post at Bice Energy Limited, Avocet Way, Finberry, Ashford, Kent, TN25 7FR, United Kingdom.